Shipping Policy

Order Processing Time

All orders are processed at our primary warehouse in Japan within 1 to 2 business days (excluding weekends and Japanese holidays).

Once shipped via FedEx, typical transit times to the United States is 2 to 5 business days. 

You will receive a tracking number as soon as your order leaves our logistics.

Shipping Rates & Estimates

We offer complimentary standard shipping. 

We deliver across the United States for a flat rate of $35 per order. This comprehensive fee covers expedited air freight and fully prepays all US import duties and customs customs clearance.

A flat $35 "Duty & Freight" handling fee applies and is shown at cart/checkout.

J.T.O. Originals pays customs duties and import taxes; applicable U.S. sales tax will be collected at checkout per state law. 

Shipping Restrictions

P.O. Boxes: Unfortunately, our carriers are unable to deliver to P.O. Boxes. Please provide a physical address at checkout.

How to Check Your Order Status

Email Tracking: When your order ships, you will receive an email notification containing a tracking number. Please allow 24 to 48 hours for the tracking information to update.

If you have not received your order notification by email within 7 days, please go to our Contact section with your name and order number.

Returns, Refunds, and Exchanges

For our complete terms, please review our full Refund Policy.

14-Day Delivery Guarantee Window

We do not offer returns or exchanges for change of mind. However, your satisfaction matters to us. We ask that you open and inspect your order right away. If something is wrong or damaged during transit from Japan, please report it to our customer support team within 14 days of delivery so we can make it right.

Condition: Items must be unused, in their original condition, and have the original security tags still attached.

Refunds: Approved returns will be refunded for the full order amount, minus the shipping costs for the return.

Damaged Items: If your order arrives damaged, please email us immediately by using our Contact section with your order number and description of the item’s condition. Once we review the message, we will ask for photo that shows the condition. We address these on a case-by-case basis and will work quickly to find a satisfactory solution.

Questions?

If you have any further questions about your order, please go to our CONTACT section.